At Sofie Home, we want you to love your purchase. If something isn’t right, we’re here to help. This policy explains how returns, refunds, and exchanges are handled.

1. Eligibility for Returns

You may request a return within 30 days of delivery if all of the following conditions are met:

• Item is in brand new, unused, and unassembled condition
• All original packaging, tags, and accessories are included
• Proof of purchase (order number, name, or receipt) is provided
• A return authorization has been issued by Sofie Home

Non-Returnable Items

The following are not eligible for return or refund:

• Items that have been assembled, used, washed, or altered
• Final sale or clearance items
• Custom, made-to-order, or personalized products
• Items without original packaging
• Gift cards

2. Restocking Fee

Approved returns are subject to a 20% restocking fee, which covers inspection, processing, and handling costs. Original shipping fees are non-refundable.

Example: For a $3,000 order, a 20% restocking fee equals $600. The refundable amount would be $2,400, minus any return shipping costs.

3. How to Start a Return

Email support@sofiehome.com with:
– Order number
– Item(s) to return
– Reason for return
– Photos of the item and packaging (if applicable)

Our team will respond within 2 business days with:
– Return authorization (RMA)
– Shipping instructions
– Return address

You must ship the item within 7 days of receiving approval.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we made an error
• We recommend insured, trackable shipping
• Returns without prior authorization may be refused

5. Refund Processing

• Refunds are issued after the item is received and inspected
• Processing time: 5 business days after inspection
• Bank posting time: 5–7 business days depending on your card issuer
• Refunds are issued to the original payment method only

6. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos and order details
• We will offer replacement, repair, or full refund at our discretion

7. Order Cancellations

• Orders may be canceled before shipment
• Once shipped, the return policy applies
• Refused deliveries are treated as returns and subject to the 20% restocking fee plus return shipping

1. Delivery Timeframes

Estimated delivery dates are not guaranteed. Delays may occur due to carriers, weather, or high demand.

2. Proof of Delivery

• Carrier tracking marked “Delivered” constitutes proof of receipt
• For high-value orders, a signature may be required
• We are not responsible for theft after confirmed delivery

3. Address Accuracy

• Customers are responsible for providing correct shipping information
• Address changes after shipment may incur additional fees
• Undeliverable packages are treated as returns and subject to restocking fees

4. Freight & Large Item Deliveries

• Delivery appointments must be kept
• Missed appointments may incur redelivery fees
• Inspect items before signing acceptance

Furniture sets are packaged, bundled and sold as a complete set. This means we are unable to accept a return for just one part of a furniture set. We are only able to accept a full return of the entire furniture set but not an individual part or item of a bundled set.

We can only accept brand new, undamaged, fully packaged items as returns. If the product has already been opened, assembled and removed from it's original packaging, we cannot sell it another person and therefore we cannot accept it as a return.

Approved returns are subject to a 20% restocking fee, which covers inspection, handling, and re-packaging costs.

Example: For a $3,000 order, a 20% restocking fee equals $600. The refundable amount would be $2,400, minus any return shipping costs.

Please contact our support team if you have any questions about a return and we will do our best to help!

Yes, in order to ship the product back for a full refund, we would require the product to be in the original product packaging so that we can refurbish and resell it. Please contact our support team if you need help with this.

First, carefully pack the sofa in its original packaging to ensure it’s protected during transit. Make sure to include a note in each package with your full name, order number, and reason for return so we can process it quickly. Then reach out to our support team for the return address (depending on your location). Customer will need to cover the full cost of shipping in the case of returns. Most importantly, once your return has shipped, kindly email us the tracking number so we can monitor its progress and confirm when it arrives back to our warehouse.

When a Sofie Home product is returned it is assessed, cleaned, and repackaged to confirm it is back in like new condition. It is then restocked in our warehouse.

Your refund will be issued once your return has arrived in our warehouse. It can take 5-7 business days for the refund to be reflected on your method of payment.

Simply contact our customer support team at support@sofiehome.com - we'll help you with your return request to ensure we take care of you!

We want to make sure you are 100% happy with your purchase, which is why we offer you the chance to return the item if there are any issues. To ensure fairness and transparency, 30-day returns are limited to 1 time per customer.