We offer a 30-day return period for all full priced products purchased on our website. If you're not completely satisfied within 30 days, you can return your product back to us for a refund. You simply need to repackage the product in the original packaging to ensure it’s fully protected during transit and cover the return shipping cost. We'll confirm as soon as we receive the item and refund you within 5 business days.

Since we cover the full price of one-way shipping to send the product to you, the customer is responsible for shipping fees back to us. Once the product arrives, the customer would need to pay for the return shipping cost to ship the product back to us.

Furniture sets are packaged, bundled and sold as a complete set. This means we are unable to accept a return for just one part of a furniture set. We are only able to accept a full return of the entire furniture set but not an individual part or item of a bundled set.

We can only accept brand new, undamaged, fully packaged items as returns. If the product has already been opened, assembled and removed from it's original packaging, we cannot sell it another person and therefore we cannot accept it as a return. Please contact our support team if you have any questions about a return and we will do our best to help!

Yes, in order to ship the product back for a full refund, we would require the product to be in the original product packaging so that we can refurbish and resell it. Please contact our support team if you need help with this.

First, carefully pack the sofa in its original packaging to ensure it’s protected during transit. Make sure to include a note in each package with your full name, order number, and reason for return so we can process it quickly. Then reach out to our support team for the return address (depending on your location). Customer will need to cover the full cost of shipping in the case of returns. Most importantly, once your return has shipped, kindly email us the tracking number so we can monitor its progress and confirm when it arrives back to our warehouse.

When a Sofie Home product is returned it is assessed, cleaned, and repackaged to confirm it is back in like new condition. It is then restocked in our warehouse.

Your refund will be issued once your return has arrived in our warehouse. It can take 5-7 business days for the refund to be reflected on your method of payment.

Simply contact our customer support team at support@sofiehome.com - we'll help you with your return request to ensure we take care of you!

We want to make sure you are 100% happy with your purchase, which is why we offer you the chance to return the item if there are any issues. To ensure fairness and transparency, 30-day returns are limited to 1 time per customer.